Terms and Conditions of Purchase


santoslara.com (from now on, the Web) is a Web site property of Santos Lara Sánchez, from now on THE OWNER, with CIF/NIF nº: 46934162V-.

Access, reproduction and use of the services of the Website requires prior acceptance of the Conditions of Use in force at any given time; THE OWNER reserves the right to modify these Conditions when it deems appropriate, by publishing the new text on the Website.

It is the responsibility of the user to know the Conditions of Use before accessing the products and services of the Web; if you do not agree with them, please refrain from using it.


The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including html codes of the website, etc.), whose Intellectual Property belongs to THE OWNER, except for those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property on the Website and on the different elements that compose it, individually considered, in all copies that are made (whatever the medium in which they are incorporated), granting them only the rights of use described below. Any right not expressly granted is understood to be reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and layout of the contents of the Website, as well as the one who has taken the initiative and assumed the risk of making the substantial investments aimed at obtaining, digitising and presenting the same, corresponding to him, therefore, the protection that Article 12 and Title VIII of Book II of the Intellectual Property Law may grant on the website, considered as a database.

THE OWNER is also the sole owner of the design and graphic image of the Website, reserving the pertinent legal actions that may correspond to him/her against persons who imitate or make unfair use of the same.

Web Content and Downloads. Permitted and Prohibited Uses

It is permitted:

  • Browsing the Website, i.e. accessing and viewing it on a device, with any temporary or accessory reproduction being authorised, provided that this is not voluntary and forms an integral and essential part of the technological process of transmission. Browsing certain sections of the Website requires prior registration.
  • Benefit (prior registration), of the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.

It is strictly forbidden:

  • Any operations with respect to the Web, its contents, downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
  • Any use outside the personal and private sphere, especially those for commercial or professional purposes, including the sending of advertising or messages and the collection and processing of third party data.
  • Any type of extraction, public communication and/or transmission, in whole or in part, by any means, outside the private sphere of permitted use and, in particular, their incorporation into any other work, including websites, collections or databases. Exceptions to this prohibition are the publication in the media of downloadable materials from the Press Room section.
  • The removal, concealment or falsification of the notices and warnings on the Intellectual or Industrial Property of the Website or of any of the products provided through the same.
  • The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal operation of the Website, other users or any third party.

Links to the Website

The establishment of links and hyperlinks to the Web from other pages or websites is authorised, provided that they are not made in a way that damages the public image and brand of THE OWNER, of the Web or of any of the persons and products referred to therein. In the establishment of links to the Website, the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others, is expressly prohibited.

It is forbidden to establish links from pages or websites whose contents promote or advocate, directly or indirectly, any type of violence, discrimination, pornography or illegal activity. Likewise, the establishment of links for commercial purposes is expressly prohibited.

In the creation of links is expressly prohibited the use of elements taken from the Web, without the express prior consent of the OWNER.

Under no circumstances may it be understood that links to the Web from pages or websites of third parties imply relations of THE OWNER with the owners of these, nor imply endorsement, sponsorship or recommendation of THE OWNER on them, so THE OWNER shall not be liable in any way with respect to their content and legality.

Content and User Behaviour

As a customer or user of the Web, you agree to make appropriate use of the content and services offered through the same and not to use them for:

  1. Engage in activities that are illicit, illegal or contrary to good faith and public order.
  2. Disseminate content or propaganda of a racist, xenophobic, pornographic or terrorist nature or that violates human rights.
  3. Causing damage to the physical and logical systems of the OWNER, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
  4. Disseminate content that damages the image and reputation of THE OWNER or third parties.
  5. Violate the rights of Intellectual Property, Industrial, image, honour or others that correspond to the OWNER or third parties.

 THE OWNER will have full freedom to decide whether the contributions and messages are finally published on the Web or not, being empowered to withdraw them when it deems appropriate.

Infringement of any of the rules contained in these Terms of Use and, in particular, of the provisions of this clause, shall entitle THE OWNER to immediately remove you as a user or subscriber of the Website.

Payment Methods

The methods of payment accepted in the online shop are:

  • Credit card
  • Paypal

Shipping methods

The shipping methods available in the online shop are:

  • Other methods

Delivery times

The delivery times for shipments made in the online shop are: Estimated delivery time nationwide is 15 days maximum.


Based on the provisions of art. 103 of the General Law for the Defence of Consumers and Users, the right of withdrawal is excluded due to the following reason:

  • Service already started and loss of the right of withdrawal once fully executed.
  • Price of the goods or services depends on fluctuations in the financial market.
  • Goods or products made to the consumer’s specifications or customised.

Returns and Exchanges Policy

To request a product exchange, the customer must contact customer service within 14 calendar days of receiving the order.

In case of returns, shipping and collection costs will be borne by the customer. No freight collect shipments will be accepted under any circumstances.

If the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the one previously purchased, the difference will not be refunded in cash, but in the form of a gift voucher to be used in your next purchase.

To manage any type of return or change of products bought in santoslara.com the client must contact our Customer Service.

The client will have to indicate us the number of order and we will tell him exactly all the steps to follow.

We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.


The customer is informed that certain metal products (such as silver or similar) react in a special way to oxidation which can cause loss of shine and ageing effect, this circumstance being completely unrelated to the service provided from the WEB and inherent to the characteristics of the metal itself, and SANTOS LARA will not be held responsible for any damage caused.

Similarly, the customer is informed that although SANTOS LARA uses hypoallergenic metals in its products, some may produce certain reactions in consumers affected by this type of allergy, and SANTOS LARA will not be held responsible for any possible damage caused.

Customer Service

The customer will be able to cancel the order without any charge and without giving any reason, by contacting customer service as soon as possible by telephone: 679699867, or through the following e-mail address: Contacto@santoslara.com.

If the order has not left our warehouse, we will cancel it without any problem, but if the order is already on its way, we will have to wait to receive it back and once we have confirmed receipt of it, the amount of the product will be refunded minus the shipping costs and the refund will be carried in the same form of payment used in the purchase.

Data Protection

The information or personal data you provide will be treated in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all the information or data you provide us with are true and correspond to reality.


THE OWNER reserves the right to make unannounced changes it deems appropriate on the Web, may change, delete or add content and services provided through the same, and the way in which they are presented or located.

Although THE OWNER will make its best efforts to keep the information contained on the Website updated and free of errors, it does not offer any guarantee as to its accuracy and up-to-dateness. Nor is it guaranteed to obtain any specific result or purpose, so that access to and use of the Web, is the sole responsibility of users and customers.

 Legal Actions

THE OWNER will pursue the breach of these Conditions of Use, as well as any improper use of the Web or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions, civil and criminal, which may correspond to him in Law.